Refund policy

Return & Refund Policy

Last Updated: [Date]

At Shop by Esha, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review the return and refund guidelines below.

Returns

We accept returns within [7 days] of delivery, provided that the item:

  • Is unused and unworn.

  • Is in its original condition and packaging.

  • Has all original tags and labels attached.

  • Is not damaged, washed, altered, or used.

  • Includes the original order details or proof of purchase.

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including:

  • Used or opened products.

  • Personalized or customized items.

  • Items marked as Final Sale.

  • Products that have been damaged after delivery due to customer handling.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within [48 hours] of delivery.

Please send us your order number and clear photos/videos of the item and packaging so we can review the issue and provide an appropriate solution.

Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If your return is approved, the refund will be processed through [original payment method / your chosen refund method] within [X business days].

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

Exchange

If you would like to exchange an item, please contact us at [your email address] within [7 days] of delivery.

Exchanges are subject to product availability and the item must meet our return conditions.

Return Shipping

Return shipping costs are [paid by the customer / covered by Shop by Esha], except when the item received is damaged, defective, or incorrect.

How to Request a Return

To request a return, please contact us at:

Email: [imranisha939@gmail.com]
WhatsApp: [Your WhatsApp Number]

Please include your name, order number, reason for return, and photos of the product where applicable.

We will provide you with the next steps after reviewing your request.

Important Note

Please do not send an item back before contacting us and receiving return instructions. Unauthorised returns may not be accepted.

Shop by Esha reserves the right to refuse returns that do not meet the conditions stated in this policy.

Thank you for shopping with Shop by Esha. ♡